There exists a variety of project and service management methods, process improvement models, best practice collections, standards, and agile methodologies. Each organization has its way of managing the work it does in order to meet the expectations of their customers. At the same time, an important challenge for many companies is to evolve their project and service management practices and link them to the development of a flexible and robust business, capable of progressing and innovating in a dynamic context.
The Kanban Maturity Model (KMM) provides pragmatic guidelines about the management of projects and services, creating the necessary stress to drive continuous improvement, without exceeding the real capability of the organization. The model describes 7 levels of organizational maturity and the mapping of Kanban to Lean / TPS practices, Real World Risk Model, cultural values and the scale of project and service management.